Return Policy
Effective Date: 25-02-2025
We stand behind the quality of our products and offer a 30-day money-back guarantee under the following conditions:
1. Eligibility for Returns
- Damaged Skin or Unsatisfactory Results: If you experience adverse skin reactions or are not satisfied with the results of our product, you may request a refund within 30 days of purchase.
- Consultation: We recommend that you consult with our skincare specialist via our WhatsApp channel before making your purchase if you are unsure about which product suits your needs.
2. Return Process
- Request: Contact our customer support at [Your Contact Email] to initiate a return or refund request.
- Approval: Once your request is reviewed and approved, you will receive instructions on how to return the product.
- Refund: Refunds will be processed after the product is received and inspected. Please allow up to 10 business days for the refund to appear in your account.
3. Non-Returnable Items
- Products that have been opened and used may not be eligible for a refund unless there is a documented issue with the product quality.
- Any damage caused by misuse or negligence will not be covered under this policy.
For any questions or concerns regarding our return policy, please contact our customer service team at multibeau.ecom@gmail.com.
